FAQ

  1. How does shipping work?
    • All orders are charged a flat $3 shipping fee
    • USPS is used for all shipping options
    • Ships in about 7 business days from the date ordered
    • Shipping takes about 3-4 days

    Yes, we offer international shipping! Please select your country at check out for a calculated shipping price.

  2. Can I get custom socks made for my organization/team/company/event?

    Yes you can! Head over to our Custom Sock page to fill out a request and we’ll get back to you shortly.

  3. What is your return policy?

    Hopefully you immediately fall in love with your socks, but if for some reason there is an issue or concern, we accept all returns/exchanges. Ultimately, we want to make sure you’re completely satisfied with your purchase and we’re happy to help any way we can!

  4. What is your donation process?

    Our custom donation socks are distributed monthly to homeless shelters across the US; the map on the Localized Giving page can show you exactly what and where we give. We do our best to make sure everyone has at least one pair of clean socks, but please reach out if you have any ideas about how to spread the love!

  5. What are your sock properties?

    After many months of research, we have created a premium sock made from 96% polyester, 2% nylon, and 2% spandex. Each sock has an elastic arch, a no-show heel, and a hand-sewn toe seam for comfort.

  6. Can I wholesale DivvyUp socks?

    You sure can! Head over to our Wholesale Sock page to fill out a wholesale request and we’ll get back to you soon.

  7. Can I upload more than one picture on my socks?

    Yes, we allow up to three images at no additional cost!

    If you don’t have a single image with all three animals/people, please email the remaining images to [email protected] within 6 hours of purchasing and mention that you have extra photos in the customer notes at checkout (this ensures our design team waits for the photos).

    Please include your order number in the message! :)

  8. Can I upload different animals on the socks?

    Absolutely! Upload whatever you’d like, and we’ll automatically add the image to the appropriate design. Cats, lizards, snakes, you name it!

  9. Do I have to crop my own image?

    Nope! Just upload a picture with good lighting, and our designers will handle the rest!

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